Procedures in a Case Study

Garima Ltd. is an apparel manufacturing company set up in Delhi. Since the quality of the products they were selling was great and the clothes were very unique, the demand for them was always on a rise. New machines were installed at the company for better production levels. The new machines used for the manufacturing were very high-tech and hence very few people in the company, mainly the head officers knew how to operate on them effectively and efficiently without increasing the production costs. The employees in the organisation were not given adequate training as to how the equipment should be used so as to reduce costs and increase the profit margins. This was creating trouble.

Moreover, due to lack of knowledge of the usage of the machine the workers were also unable to meet the targets of production and hence even after managing to get the attention of the consumers towards their product they were rather incurring losses. The high demand for their products in the market now began to fall. This is when the HR manager Mr. Rajesh Gupta decided to take a look into the situation to assess the problem and discuss it with the management and the heads. The problem was then assessed and a solution was found so that the company could get back in the market. A system was devised for the training of these workers where they were given complete information about the machinery and its use.


Situation refers to the internal or external environment in an organisation. In the case of Garima Ltd. which is an apparel manufacturing company, the internal environment of the organisation was affecting the company. The employees in the organisation were not given the adequate training that was required and hence consumer demands could not be met which put the company in losses.


Actors refers to the people, individuals or organisations who are involved in the case study. In the case study given above the actors are –

  • Head officers
  • Mr. Gupta, the HR Manager
  • Workers/ Employees
  • Customers/ Consumers


  • The interface of actors and situation define the organisational climate and culture, which is important for business process. Process refers to the overall transformation that converts a set of inputs into outputs to recreate a situation.
  • In the above situation, the company now has to set up a system so that the workers can be trained to handle the machines. The management along with the HR Department have to device a strategy for training the workers for better functioning of the organisation.


  • After synthesizing the knowledge we gathered from SAP, there is a key learning. It can either be generic or specific.
  • The learning of the whole situation is that in order to meet the high demands of the customers/market with reduced production costs and big profit margins the workers have to be given training on how to use the new machinery in the most effective and efficient way.

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